1.

What is PalMail?

PalMail is a unique solution that gives corporates and enterprises the leading edge in corporate communication while reinforcing the online brand of the organization. The comprehensive solution besides giving high performance allows POP and Web access.

Who should choose PalMail and why?

PalMail is the right email solution for you if you are looking for an emailing solution to support your organizations email requirements. With PalMail, you get the flexibility of creating unlimited Email ID's for your employees along with the ease of use of any standard webmail like yahoo or hotmail.

How much time does it take to activate my account?

Your account gets activated almost instantly, although it takes some time to point your sub-domain to point to the new URL that will be used to acces your PalMail account.

I need a large number of email IDs. How do I get them?

PalMail is the right solution for you if you require a large number of email ID's for your organization. PalMail allows you to create unlimited Email ID's and also set the mail box size for the emails.

Do I own the domain name?

Yes, the Domain name that will be used to acces your PalMail will be owned by you.

Can I receive my Hotmail Account emails on PalMail?

You may choose to forward your yahoo/ hotmail email ID's to a PalMail account. This setting has to be done while you are logged-in to your yahoo or hotmail accounts and cannot be controlled through PaslMail.

What is the maximum size of attachments I can send?

Using PalMail, you can send email attachments of 2 MB in size.

Do I get virus protection for my mail?

Yes, the dedicated servers on which PalMail is installed are protected from virus attacks with the latest Anti-virus packages.

Can our organization website run on the same Domain Name?

Yes, you can have the Domain Name point to a website for your organization and have a sub-domain pointing to your PalMail account.

Do I get any technical support after I buy PalMail?

Palcom Web provides dedicated customer support for all its customers. As soon as you sign-up for a PalMail account, you can log-onto our support section in case you are facing any problems. We try to solve each and every problem as fast as possible so as to avoid any inconvenience to our customers.

How do I buy PalMail?

If you are interested in purchasing PalMail, you may contact a Palcom Web Branch office located near you. For further information please.

How many Users can I create?

You can create as many users as you want, but remember that each user created will use more web space, so you need to strike a balance between the number of users and the email ID's you create.

How do I manage user accounts on PalMail?

Each PalMail account comes with an administration console, using which, you can easily manage the email ID's and other email related features.

What is a catchall email-id? (Unlimited Aliasing)

A catchall email-id is the one that will receive emails sent to all those email-ids on your domain that do not exist. It will act as a cover for all those spelling mistakes in local parts (aliases) that a sender makes while sending emails at your domain. For example, you have and email-id called yourname@yourdomain.com and some one by mistake types it as yourname@yourdomain.com. Now if you have created a catchall email-id on your domain, this message will get delivered in catchall email-id reducing the risk of missing out on important emails.

This concept is also called, as "Unlimited Aliasing" which means that a catchall email account gives you the facility to receive all the emails sent to your domain on a single email-id without having to create one email-id per user and one email-id becomes unlimited email-ids. Since this feature gives you the benefits equivalent to having unlimited aliases on your domain, its called "Unlimited Aliasing".

How can I create and configure a catchall email-id?

To avoid missing any email sent to your domain due to incorrectly spelled alias, you can create a catchall email account. While creating a catchall account, you need to specify its alias as a wildcard character "asterisk" (*). To type this character, you need to hold down the "Shift" key on your keyboard and press "8" key. So your catchall email-id will be *@yourdomain.com. Configuring a catchall email-id is no different from a normal email-id since it also has a pop-id attached with it, which will act as "Email Username" for it though it is a good idea to create another email-id and forward your catchall email-id to that email-id. This will help when you want to send emails since sending from a catchall email-id wont help the recipient.